R1SE MEMBERSHIP ADMINISTRATION

(FOR HOLDS & CANCELLATIONS please give us 1 week's notice to process your request -
You will receive confirmation once your request has been actioned)

BUY Membership

Join R1SE, or buy membership Add-Ons

Check Prices

CHANGE Membership

Upgrade, downgrade, or modify your existing plan

HOLD Membership

Place your account on hold for up to 60 days a year

CANCEL Membership

If you have had your membership for more than 12 weeks then you can cancel the auto-renew via our web App (Profile > Passes & memberships or you can complete a survey and we will cancel it for you (might take a week).

If the option is not on your R1SE account to cancel auto-renew, then complete the Survey

Share Membership

Share your membership/ session pack with someone

(not available for Intro Offers or

Unlimited Memberships)

REFER a Friend

Bring a local person who's never been to R1SE for a complimentary session

1) PLACE YOUR MEMBERSHIP ON HOLD

We understand that life gets busy, and sometimes, you may need to take a break from your regular R1SE sessions. That's why at R1SE, we offer a Membership Hold option for those times when yoga needs to take a back seat.

Placing your membership on hold has several benefits over cancelling:

Flexibility: Our Membership Hold allows you to pause your membership for up to 60 days per year.

Simplicity: When your hold ends your membership is automatically reactivated and you can jump right back into your practice.

Consistency: Keeping your membership active, even if on hold, allows you to maintain your membership benefits. This includes access to R1SE TV

Community: As an active member you'll continue to receive updates, newsletters, and member-exclusive offers.

Membership Hold - provides the break you need, without the finality of cancelling your membership.

Remember, yoga is not just an exercise, it's a lifestyle, and lifestyles adapt and change as we do.

Just fill in the form below and we'll get you sorted!

PLACE ON HOLD

What's your full name?

What's the email address associated with your R1SE account?

What's your phone number? We'll WhatsApp you when it's done

From what date would you like the hold to start? please do give us a couple of days notice 🙏

On what date would you like to R1SE again? You can place a membership on hold for up to 60 days a year and for a minimum of 2 weeks.

2) CHANGE YOUR MEMBERSHIP

You can amend your membership at any time by completing the form below. This then creates a manual task at our end so please give us a few days to complete it.
An example would be if you wanted to change your membership from 1 to 2 per week or from 3 to 2 a week.

CHANGE YOUR MEMBERSHIP

What's your full name?

What's the email address associated with your R1SE account?

Which new membership are you wishing to move to? 🙏

If you are upgrading a membership please let us know when you'd like access to your new memberships benefits, usually you would want this immediately or from the next payment date.

If you are downgrading a membership, we'll alter your membership to transition to the new membership from your next payment date. If you are upgrading we'll sort as per your requirements.

3) CANCEL YOUR MEMBERSHIP

If neither of the above options would work for you and you're all set to go then we'll sadly process your request.

Please be aware that as per the details on our website and membership agreement that our weekly memberships are for a MINIMUM of 12 weeks. If you cancel within the 12 weeks this will mean that at the end of the 12 week minimum commitment your membership would not continue. Other options such as paying 50% of the outstanding weeks will allow cancellation within the 12 week minimum commitment.

To ensure your cancellation is processed, please take a few moments to complete our brief cancellation survey. Your responses will be confidential and used solely to help us enhance our services and offerings.

Your feedback is invaluable in helping us improve - some say it's the breakfast of champions!

And remember your journey with R1SE doesn't have to end here - our doors are always open should you wish to return in the future.

CANCELLATION SURVEY

Complete this survey and this give us max 2 weeks to cancel your membership or most of our memberships can be cancelled instantly via our Web App.

GO TO WEB APP

Then once in your Profile go to Passes & Memberships and then untick Auto-Renew, you would then not need to complete this survey.

What's your full name?

What is the email you used at R1SE?

Phone (in case we have any questions)

Reason for Cancellation:

What are the main reasons that you would like to cancel your membership? You can select more than one.

*

On a scale of 1-5, how likely are you to recommend R1SE to a friend? 1- No Chance > 5- For Sure

What aspects of R1SE did you enjoy the most?

What areas do you think we could improve to better serve our members?

Were there any specific instructors, sessions, or programs you particularly enjoyed or disliked?

How would you rate your overall experience at R1SE? 1- Poor > 5- Great

Did you find our membership pricing reasonable and competitive?

Were you satisfied with the cleanliness and hygiene of our studio and facilities?

If you chose to join another fitness studio or yoga studio, can you please tell us why you chose them over us?

If we were to change or improve one thing that might convince you to stay, what would it be?

If in the future may you decide to join R1SE again?

Thanks for taking the time to complete this survey. We'll hopefully see you again soon. 👋

👇 Press Submit 👇
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